Communicating with Top Management

Senior managers and their assistants agree: diplomacy, discretion and advanced communication skills are critical for executive assistants. Increase your value by building and maintaining powerful business relationships, communicating with savvy and finesse and handling sensitive issues—and people—with tact and diplomacy.

How You Will Benefit

• Communicate more effectively with senior executives, your colleagues and clients
• Flex your communication style to better match your organization’s culture
• Handle office politics and turf wars effectively and gracefully
• Increase your comfort zone, handle the social and protocol aspects of business at an executive level

Who Should Attend

Senior administrative professionals including those who assist CEOs, COOs, CIOs, chairmen, presidents, vice presidents and directors.

What You Will Cover

• Building a foundation of influence and credibility to handle situations with discretion and authority
• Identifying and building on your communication strengths
• Communicating strategically and employing diplomacy
• Handling sensitive information and delicate situations with tact
• Conducting international business and communicating effectively across global boundaries
• Effective communications for the electronic age